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You may visit the nearest Quest laboratory for your lab testing.

If you have already completed the necessary lab tests within the past twelve months you may upload your previous lab results into your portal or submit it to: support@levelsrx.com where someone from our team will upload it to your chart for your provider to review before your initial visit.

If you don't live near a Quest lab, our providers can order a general lab requisition form but we recommend completing this at your PCP's office as it can otherwise be pricey!

Yes. Rest assured that our services strictly adhere to HIPAA-compliance standards and privacy guidelines. We employ state-of-the-art technology to maintain the utmost security and confidentiality of your personal information. Your privacy is our priority, and we take every measure to ensure the protection of your sensitive data.

If you visit a Quest Diagnostics location, the cost of lab tests is fully covered as part of your monthly subscription, with no additional fees. However, you may decide to get your labs completed elsewhere. The cost of labs may also vary if you are using insurance or paying out-of-pocket. To determine whether lab testing is covered by your insurance plan, we recommend reaching out to your insurance carrier directly.

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Our LevelsRX program is a month-to-month commitment. We provide options for refunds or early cancellation:

1. If you are deemed ineligible for the program based on new lab results or unforeseen factors that emerge after at least one virtual consult, you may cancel immediately. However, please note that refunds for prior months will not be issued.

2. If the medication’s cost makes it financially impractical for you to continue with the program, you may cancel immediately. However, please be aware that refunds for prior months will not be granted.

3. You may cancel at any time and will receive a full refund for the current billing cycle as long as you haven't had your visit for the month. Refunds for prior months will not be issued. 

If you have any inquiries or wish to request a refund or cancellation, please reach out to our dedicated customer care team at support@levelsrx.com. We will be more than happy to assist you.